Colour and material of the item may differ slightly from picture due to different resolution of monitor. Measurements of the item serves only as a guide. We make every effort to ensure the measurements are as accurate as possible.
All returns or disputes must be raise within 7 days from receipt of item.
Goods sold are not refundable or exchangeable; except for
- Defects in workmanship
- Mistake in delivery of ordered item
All returned items (unless defective) must be returned in good condition and in the original packaging.
All customised items are not refundable or exchangeable.
Returned Good can only be exchanged for:
- Another similar item of the same value
- Price difference to be paid by customer if exchanged item is of higher value
Returned and exchanged items can be done only through self collection.
Preorders, Backorders and Restock
Preorder is an order you can make for a new item or a customised item before it is in stock and available for delivery. To place a preorder, simply email us at email@example.com with the items you are interested in, and payment of the item will be required to ensure your order is confirmed.
Sometimes when an item has been sold out, we open up backorders and bring in more stocks. To place an order, simply email us at firstname.lastname@example.org with the items you are interested in, and we will check for you on backorders and restock availability.
For both preorders and backorders, we include our best estimate of the availability date and will do our best to meet this date. However sometimes production and shipping schedules change, which means we need to update the timing accordingly. Do place your order in advance of your wedding day to ensure items arrive to you on time. Thank you for your patience and kind understanding.